Computing Services

Welcome to the Office of Computing and Instructional Technology (OCIT) at the Columbia University School of Social Work. Our office manages the School's computer, printer and AV equipment and provides user support for online resources. As an introduction to our services, we have compiled a list of questions that students frequently ask us:

  • What services do you offer and where are you located?

    We are here to assist you with access to CSSW’s computers, printers and A/V equipment, as well as to address questions you may have about CU-sponsored online resources such as CourseWorks, Mediathread, and Turnitin.

    Please feel free to stop by and introduce yourself to us (suite 419). We recommend that you read our one-page information sheet. You can also e-mail us your questions at swhelp@columbia.edu or call us at 212-851-2345 (option 1 for computing; option 2 for AV).

  • My instructor mentioned we could use role-play rooms for an assignment. Can you tell me more about that?

    Rooms 411 and 412 are designated as role-play rooms, for use by students seeking to hone their interviewing and observation skills, an inherent part of social work training. If your instructor requires you to use the role-play rooms for an assignment, we will work closely with him or her to coordinate access. We will also be available to answer any questions you may have about the use of these rooms.

  • I have a laptop. How do I connect to Columbia’s wireless network?

    The University’s central computing services, Columbia University Information Technology (CUIT), manages the wireless network on campus, which includes the Social Work building. To configure your laptop for WiFi access, go to this CUIT page.

  • I need to use a computer. Where are the computers in the Social Work Building?

    Most students head to the Computer Lab. It’s on the first floor and has 57 computers, scanners, network printers, and a resume printer, all of which have been designated for student use. Also, there are three computers available in the Student Lounge (2nd floor) and 10 computers in the Social Work Library. If you just want to check your e-mail or look at your grades online, there are express terminals in the Concourse hallway, the 4th floor hallway, and on the 5th floor. If you can’t find an available computer, you can always try the CUSSW Electronic Classroom (room 401). If there is no class going on, please feel free to work on one of these computers. This room contains 25 computers and one high-speed printer.

  • When is the Computer Lab open?

    During Fall and Spring terms, the Computer Lab is generally open:

    Sunday: 12:00 p.m. – 9:00 p.m.
    Monday: 8 a.m. – 10:00 p.m.
    Tuesday – Thursday : 8:00 a.m. – 11:00 p.m.
    Friday: 12:00 p.m. – 8:00 p.m.
    Saturday: 10:00 a.m. – 6:00 p.m.
    NOTE: Computer Lab hours are extended towards the end of the term. Our summer hours vary from week to week to complement the summer session schedule. To confirm our hours on a particular day, go to our Computer Lab calendar.
     
  • Are there any computers I can use on the main campus?

    Yes, you may use the computer labs on the main campus as well. For more information, go to CUIT Computer Lab and Cluster Locations; for lab hours, go to CUIT's Lab Schedule. NOTE: The new Digital Science Center in the Science & Engineering Library is relatively close to our building (it’s on the southeast corner of Broadway and 120th Street). It has 50 workstations with over fifty software applications, configured for both individual and collaborative work. For the Center's hours, go to this Science & Engineering Library page.

  • I need to print something. Where can I do that, and do I have to pay?

    All students receive two print quotas—one from CUSSW and the other from the University—which allow you to print free of charge for a predetermined quantity. The CUSSW quota is 2,500 pages per term; the University’s CUIT quota is 20 pages per week. NOTE: Both printing quotas are calculated per sheet of paper, not per printed side. Unused printing quota pages do not carry over to the next semester.

    Your CUSSW print quota applies to the following CUSSW printers:
    • First floor: All 5 printers + 1 resume printer in the Computer Lab.
    • Second floor: Student Lounge printer (can print to this printer from the three computers in that room, your laptop, or the Social Work Library computers).
    • Fourth floor: Printer in the Electronic Classroom.
    Your CU quota applies to the Social Work Library printer and to printers in any Columbia University computer lab or library across campus.
     
  • How can I check my print quota? Can I purchase additional pages?

    To check your print quota for CUSSW and/or purchase additional pages, go to this CUIT page (uni & pw required). The cost is $0.20 per page, sold in $1 increments known as “printing dollars.” NOTE: Additional purchased pages carry over from week to week, as well as from term to term.

  • Can I print from my laptop to any of the School’s printers?

    The only School printer to which you can print from your laptop is the one available in the Student Lounge. To configure your laptop for printing to the Student Lounge printer, please download the instructions that match your operating system from the following list:

  • I understand that CourseWorks is where I should go to find my syllabus. How is it set up?

    When you log into CourseWorks, you will see all of your social work courses for the current term, as well as any past terms. For your convenience, our office has added a section called “My Resources,” containing links to SSOL, e-reserves, the Student Union Executive Board (SUEB), the Advising Office, and the student events calendar. If you have specific questions regarding CourseWorks or suggestions on how we can improve “My Resources,” please contact our office via swcourses@columbia.edu or 212-851-2345 (option 1).

  • I have a computer question. Who can help me?

    Our office handles issues that arise with CUSSW computers, printers and AV equipment. We can also help with questions on various software programs. All other computer queries—e.g., e-mail, printing dollars, anti-virus software, software training, campus computing facilities, and other basic computer support services—are handled by the CUIT Help Desk, which you can contact by phone, in person or online. NOTE: If you are considering purchasing a personal computer, we suggest that you go to CUIT’s Computer Pre-Purchase Considerations page and/or Computer Discounts page.

  • Still have questions?

    Still have questions?

    Please contact us at swhelp@columbia.edu or 212-851-2345 (option 1 for computing; option 2 for AV). We also welcome any suggestions for improving the FAQs on this page. Please enter them into the "Contact Us" form.