Liza Cooper has an LMSW and has been working in healthcare for two decades. She obtained her B.A. in Psychology from Brown University and her M.S.W from Boston University. A published author and frequent speaker on the subject of patient and family-centered care, Liza has conducted numerous presentations at national conferences, and has been a featured expert on radio and television and in newspapers and magazines. She has been on the Board of Directors of National Association of Perinatal Social Workers since 2012. Currently, she is the Director of Family Centered-Care and Family Engagement at the March of Dimes National Office. In her role, she ensures that March of Dimes provides innovative, quality education on family-centered care to health care providers, and comprehensive patient and family-centered resources for patients and caregivers. Her efforts focus on facilitating change in policy and practice that impinge on the patient and caregiver experience in the hospital setting. Additionally, she develops new and meaningful ways to support, inform and engage mission-affected families through social media and other forums, and oversees the March of Dimes online community for families experiencing a birth crisis, shareyourstory.org. She is the former Director of the national program NICU Family Support®, currently in more than 130 hospitals, which she created and led for ten years from its inception in 2001.